The solution is currently undergoing certification under Microsoft’s new independent software vendor certification program, which will support organizations by providing capture, archiving, and retention capabilities. Provide secure, resilient, and scalable Microsoft Teams communications in a highly regulated global environment.
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Red Box will provide flexible deployment options in the cloud and local online based on customer preferences. This is more important than ever because regulated industries have reconsidered their localization strategies. Ensure flexibility and support telecommuting while maintaining compliance.
The Red Box platform:
This platform also provides an application programming interface designed according to open, free-to-use standard principles, allowing organizations to control and access captured Microsoft Teams communications. Use them safely with the tools and applications of their choice, whether they are customer experience platforms or archiving solutions that promote compliance or fraud detection and monitoring.
As far as conversational intelligence is concerned, Red B. is the phone’s preferred partner and integrates with Dynamics 365 customer service insights and Sales Insights solutions, allowing it to take full advantage of the full potential of the valuable data sets captured by Red Box, and “Analyze the organization-a broad call to improve sales performance and customer experience.
Marketing Technology News:
Aero Sphere launches XP360 platform to change the way consumers experience maps. “As thousands of customers operate in regulated industries, Microsoft Teams’ Compliance Recording solution is a key integration on our connectivity roadmap,” said Pete Ellis, Red Box production manager. It is also critical to our integration with Dynamics 365 customer service insights and Sales Insights and other intelligence partners. Manual and analytical functions allow customers to access a large amount of valuable data, which can be transformed into actionable intelligence. “
Jun Pak, Director of Microsoft Modern Work Team and Platform Product Marketing, added: “The integration between Red Box, Teams and Dynamics 365 organizations can benefit from flexible capture that meets regulatory requirements, while ensuring access to high-quality audio” and meeting manual Metadata for intelligence and analysis requirements.
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